Right To Choose
Your Right to Choose Auto Glass Repair in Central Kentucky
At Central KY Auto Glass, we believe you deserve the freedom to choose where your vehicle is repaired. When you file an auto glass insurance claim, you have the legal right to select the repair shop—but unfortunately, not everyone wants you to know that.
Don’t Be Misled by Big Insurance Tactics
Some insurance companies and their partners use aggressive methods to steer customers away from local, independent businesses like ours. Their goal? To push you toward national chains they own or control.
These tactics may include:
- Steering you away from your preferred shop
- Delays or obstacles in processing your claim
- Pressure, coercion, or intimidation during scheduling
- Undervaluing your repair or replacement service
These actions don’t just harm small businesses—they limit your options, reduce your quality of service, and damage the trust you place in your provider.
We’re Proud to Be Independent—And to Stand With You
Central KY Auto Glass is a proud supporter of the Independent Glass Association (IGA), which works nationwide to defend your right to choose and expose unfair insurance practices.
The IGA has filed official complaints and partnered with journalists to shine a light on these issues. Here’s what they found:
“The insured was not given an option to choose an independent shop... Shortly thereafter, a Safelite AutoGlass representative called the claimant to schedule the job.”
– The Capitol Forum, May 2025
“This is about restoring a level playing field for every business that plays by the rules and delivering true freedom of choice back to consumers.”
– Gary Hart, Executive Director, IGA
Why Your Choice Matters
Choosing a local, independent auto glass shop means:
✅Supporting small businesses and local jobs
✅Receiving personalized customer service
✅Restoring fairness, transparency, and freedom of choice in an industry that too often puts profit before people
Stand Up for Your Rights—Choose Central KY Auto Glass
You don’t have to settle for the shop your insurer recommends. You have the right to choose the trusted, local experts who put your needs first.
✅Choose a shop you trust
✅Say NO to being redirected or pressured
✅Report steering or mistreatment at iga.org/steering
Your voice matters. Your choice matters. We're honored to serve you.
📞 Call us today at (859) 72-GLASS to schedule your auto glass repair or replacement in Central Kentucky.